SVIP Privacy Policy

Introduction

SVIP is one of Bangladesh's most trusted online gaming platforms. We believe that every user's personal data belongs to them, and protecting it is our responsibility. This Privacy Policy ("Policy") explains what information SVIP collects, how it is stored, when and with whom it may be shared, and what rights you have over your data.

By using our website or app, you agree to this Privacy Policy. If you disagree with any part of it, please refrain from using the SVIP platform or contact our support team.

SVIP never sells your data or transfers it to third parties for commercial purposes. Our support team is always available to answer any questions about our privacy policy.

1. Information We Collect

When you use the SVIP platform, we collect two types of information: data you provide directly, and data collected automatically.

1.1 Information You Provide

When you register on SVIP, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment information (mobile banking or bank account details)
• Records of communications with the support team

1.2 Automatically Collected Information

While you use the SVIP platform, we automatically collect certain technical information:

• IP address and device type
• Browser and operating system information
• Session duration and page visit logs
• Cookies and local storage data
• Gaming activity records (bets, wins, losses)
• Deposit and withdrawal transaction history

1.3 Information Received from Third Parties

We may occasionally receive additional information from third parties such as identity verification services or payment processors. This data is used solely for fraud prevention and regulatory compliance.

2. Purpose of Data Use

SVIP uses your data only for specific, legitimate purposes. We never use your information for anything beyond what is necessary.

3. Data Sharing Policy

SVIP never sells your personal data to third parties. However, there are certain situations where sharing information may be required:

3.1 With Service Providers

We work with trusted third-party service providers to operate our platform — including payment gateways, cloud storage providers, and customer support tools. These providers receive only the data necessary to deliver their specific services, and they are bound by strict confidentiality agreements with SVIP.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, regulatory directive, or lawful request from a law enforcement authority. In such cases, we always provide only the minimum information necessary.

3.3 Business Changes

If SVIP undergoes a merger, acquisition, or restructuring, user data may be transferred to the new entity. However, this Privacy Policy will continue to apply in such cases.

4. Cookie Policy

SVIP's website and app use cookies and similar technologies. Cookies are small text files stored on your device that help our platform function more effectively.

4.1 Cookies We Use

• Essential cookies: Essential for login sessions and security. These cannot be disabled.
• Performance Cookies: For monitoring site speed and performance.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To understand user behavior (without any personal identification).

4.2 Cookie Controls

You can manage or delete cookies through your browser settings. Note that disabling essential cookies may affect the functionality of certain platform features.

5. Data Security Measures

SVIP uses industry-standard technologies and processes to keep your data secure. Our security measures are regularly assessed by independent third-party experts.

• All data transfers are protected with 256-bit SSL encryption.
• Sensitive data is stored using AES-256 encryption.
• Two-factor authentication (2FA) support.
• Regular security audits and penetration testing.
• Strict access controls — only authorized personnel can access your data.
• Data backup and disaster recovery planning.

While we are committed to maintaining the highest level of security, no digital system can guarantee absolute protection. We encourage you to keep your password strong and never share it with anyone.

6. Your Rights

Under SVIP's Privacy Policy, you have a number of important rights:

• Right to access: You can request to know what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: You may request that your data be deleted under certain circumstances.
• Right to Restrict Processing: You can request that we stop using your data for a specific purpose.
• Right to Portability: You can receive a copy of your data in a machine-readable format.
• Right to object: You may opt out of marketing communications at any time.

To exercise any of these rights, contact the SVIP support team. We aim to respond within 30 days.

7. Data Retention Periods

SVIP retains your data for as long as necessary. Even after account closure, certain information may need to be kept for a defined period to meet regulatory and legal requirements:

• Account and transaction data: up to 5 years after account closure.
• KYC documents: 5–7 years, as required by regulatory obligations.
• Support communications: up to 3 years.
• Marketing consent records: 3 years after consent is withdrawn.

Once the designated retention period ends, data is securely deleted or anonymized.

8. International Data Transfers

As an international platform, SVIP may sometimes process or store your data outside your home country. For any cross-border data transfer, we ensure that adequate data protection measures are in place in the receiving country.

We use Standard Contractual Clauses (SCC) and other applicable legal frameworks to ensure international data transfers remain secure.

9. Policy Changes

SVIP may update this Privacy Policy from time to time. Any changes will be reflected by a revised date at the top of the page, and registered users will be notified by email. For significant changes, a special notification will be displayed on the platform. Continued use of SVIP after any update constitutes your acceptance of the revised policy.