Legal Documents

SVIP Terms and Conditions

Please read these Terms & Conditions in full before using the SVIP platform. By creating an account or using our services, you agree to be bound by all of these terms.

Last updated: January 10, 2026

1. General Terms

SVIP is an online gaming platform serving users in Bangladesh and internationally, offering slots, Live Casino, bingo, and Sports Betting. The platform operates under an international license and complies with all applicable laws.

1.1 Account Eligibility

You must be 18 years of age or older to open an account with SVIP. The platform is strictly prohibited for minors. SVIP may request identity documents at any time to verify your age and identity. Providing false information or failing to verify your age may result in account suspension or termination, and any deposited funds may be forfeited.

1.2 One Account Per Person

Only one SVIP account is permitted per person. Opening multiple accounts is strictly prohibited. If we detect more than one account belonging to the same individual, all accounts will be closed, any winnings will be voided, and deposited funds may not be refunded. Duplicate accounts are identified based on IP address, device, payment method, and other data.

1.3 Account Security

It is your responsibility to keep your account username and password confidential. You are responsible for all activity that occurs under your account. Do not share your login credentials with anyone. If you believe your account has been accessed without authorization, contact the SVIP support team immediately.

2. Deposit & Withdrawal Policy

2.1 Deposit

To deposit on SVIP, you can use mobile banking, e-wallets, or bank transfer. The minimum deposit amount is set by the platform and may vary by payment method. Deposits are generally credited to your account instantly. Payments from third-party accounts are not accepted.

2.2 Withdraw

Your account must be fully verified (KYC) before submitting a withdrawal request. Withdrawals can only be processed to the same payment method used for the deposit. All withdrawal requests are reviewed by the SVIP team and are generally processed within 24 to 72 hours.

2.3 Withdrawal Conditions

  • Accepting a bonus requires you to fulfil the specified wagering requirement.
  • Withdrawals may be withheld if fraud or unusual activity is suspected.
  • SVIP reserves the right to limit or reject any withdrawal request.
  • A maximum weekly withdrawal limit may apply.

3. Bonuses & Promotions

SVIP regularly offers welcome bonuses, deposit bonuses, cashback, and free spins. Each bonus has its own terms and conditions, which are detailed on the bonus offer page.

3.1 Wagering Requirements

A wagering requirement must be met before a bonus can be withdrawn. For example, if the wagering requirement is 30x and you receive a bonus of BDT 1,000, you must place bets totalling BDT 30,000 before withdrawing.

3.2 Bonus Abuse

Misusing or manipulating the bonus system is strictly prohibited. If SVIP suspects that a user is exploiting the system, it reserves the right to void the bonus and any associated winnings.

3.3 Bonus Expiry

Each bonus has a set expiry period. Any unused bonus will be automatically cancelled once it expires. Bonus validity is generally 7 to 30 days from the date of issue.

4. Gaming Rules

4.1 Fair Play

All players on SVIP are required to play fairly. The use of robots, bots, automated software, or any form of manipulation is strictly prohibited. Any attempt to gain an unfair advantage through technical means will result in account termination.

4.2 Technical Issues

If a technical error affects the outcome of a game, SVIP reserves the right to void that round. SVIP will not be held liable for any losses resulting from server outages or other technical issues.

4.3 Game Results

All game outcomes are determined by a certified Random Number Generator (RNG), which is regularly verified by international auditors. In any dispute regarding game outcomes, SVIP's decision is final.

5. Responsible Gaming

SVIP strongly believes in mindful and responsible gaming. We want our players to treat gaming as entertainment and to play within their means.

5.1 Self-Exclusion

If you feel that gaming is having a negative impact on your life, you can request a temporary or permanent self-exclusion through SVIP support. This option is completely confidential.

5.2 Deposit & Betting Limits

You can set your own daily, weekly, or monthly deposit and betting limits. Visit your account settings or contact our support team for assistance.

6. Account Closure & Termination

SVIP reserves the right to temporarily suspend or permanently close an account for any of the following reasons:

  • Providing false or incomplete information.
  • Abusing bonuses or promotions.
  • Using automated software or bots.
  • Operating multiple accounts.
  • Suspected money laundering or fraud.
  • Harassing or causing harm to other users.

In the event of account termination, your real-money balance will generally be returned, but any bonus balance will be forfeited. In disputed cases, SVIP's decision is final.

7. Privacy & Personal Data

SVIP is committed to protecting your personal information. Learn how we collect, store, and use your data in our Privacy Policy Full details are provided there. By creating an account, you also consent to our Privacy Policy.

8. Right to Amend Rules

SVIP reserves the right to modify these Terms & Conditions, in part or in full, at any time. Any changes will be published on the website and communicated to registered members via email. Continued use of the platform after such changes constitutes your acceptance of the updated terms.

Need Help?

If you have any questions about our Terms & Conditions, our support team is always ready to help.

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Why SVIP Trustworthy?

Learn about the core pillars behind our platform.

Licensed

SVIP operates under an international gaming license and undergoes regular audits.

Data Secured

Your personal and financial information is fully protected through SSL encryption and advanced security measures.

Fair Play

All games are powered by RNG technology verified by independent auditors.

Responsible Gaming

Multiple safeguards are available to all users, including self-exclusion and limit-setting tools.

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